The research, the results and the conclusions. Tony Hanks has made a long term study of what makes optometry recalls effective. This monograph discusses all of the studies; the results to expect; and how to optimise your own recalls. Everyone has opinions, but research is the best way to get the real answers. (36 pages - 4.1MB).

Monograph 3 - The Hanks Recall Studies

SKU: M-03

$24.00

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This monograph presents the results of 6 different research studies about patient response rates to optometry recalls.

With thousands of patients in the studies, across more than 20 optometry practices, the results are invaluable for optimising your own recalls.

"The Hanks Recall Studies" include:

Standard Recalls

Second Recalls

Recall Response Rates with different methods - letters, emails, phone, etc

Longitudinal Studies of returning patients

Effectiveness of Multiple Recalls

First vs Second Recalls

Demographic Effects - Age and Sex

Comparison Response Rates in Other Professions

Response Rate for Practice Staff

Action List for Improving Recall Response Rates

Shared Eyecare Resources

Monograph 3 - The Hanks Recall Studies

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